PRIVACY POLICY

Introduction

This privacy policy is issued by freebirdsigns.com, 4, Queens Road, Banbury, Oxfordshire OX16 0EB

We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

This privacy policy explains how and for what purposes we use the information collected about you. We are committed to protecting the privacy and the confidentiality of the personal information of our customers.

We undertake measures to ensure that all personal information in our possession is processed in accordance with the requirements of the European General Data Protection Regulation (GDPR) and Data Protection Act (DPA).

We may update this privacy policy from time-to-time by posting new versions on our websites. You should check this page occasionally to ensure you are happy with any changes.

On occasion we may also notify you of changes to our privacy policy by email.

Collection and use of information

What personal information we collect:

Information relating to any transactions carried out between you and us on or in relation to our websites, including information relating to any purchases you make of our goods or services;
Information that you provide to us for the purpose of providing a quote and completing an order;
Images taken by freebirdsigns.com or images you provide us with after completion of your order
If informed of changes we will update your personal information to keep it current, accurate and complete.

Using Personal Data

Personal information submitted to us via our websites will be used for the purposes specified in this privacy policy.

We may use your personal data to:

Administer the websites;
Improve your browsing experience;
Enable your use of the services available on the websites;
Send to you goods purchased via the websites, and supply to you services purchased via the websites;
Send statements and invoices to you, and collect payments from you;
Send you general non-marketing commercial communications;
Send you email notifications which you have specifically requested;
Send to you our newsletter and other marketing communications relating to our business by post or, where you have specifically agreed to this, by email and you can inform us at any time if you no longer require marketing communications; and
Deal with enquiries and complaints made by or about you relating to the websites, products or services.

Links to third-party websites

Our websites include links to other websites including social media, whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

You will be given the opportunity on every marketing communication we send you to indicate that you no longer wish to receive our emails/communications by clicking on an ‘unsubscribe’ button.

Personal Data Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Freebirdsigns.com will store all the personal data you provide on an external hardrive. Information relating to electronic transactions entered into via our websites will be protected by industry standard cryptographic protocols.

You are responsible for keeping your password and users details confidential.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

To the extent that we are required to do so by law;
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.

Your Rights

We ensure lawful processing of personal data by obtaining your consent; or where there is a contractual obligation to do so in providing appropriate products and services; or where processing the data is necessary for the purposes of our legitimate interests in providing appropriate products and services.

We must ensure that personal data shall be:

Processed lawfully, fairly and in a transparent manner;
Collected for specified, explicitly and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
The right of access to the personal data we hold. In most cases this will be free of charge and will be provided within one month of receipt. To obtain a copy of the personal details we hold on you, please write to us (4, Queens Road, Banbury, Oxfordshire OX16 0EB) and provide us with your details or email lois@freebirdsigns.com
The right to rectification where data is inaccurate or incomplete. In such cases we shall make any amendments or additions within one month of your request. The right to erasure of personal data, but only in very specific circumstances, typically where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.
The right to restrict processing, for example while we are reviewing the accuracy or completeness of data, or deciding on whether any request for erasure is valid. In such cases we shall continue to store the data, but will not further process it until such time as we have resolved the issue.
The right to data portability which, subject to a number of qualifying conditions, allows individuals to obtain and reuse their personal data for their own purposes across different services.
The right to object in cases where processing is based on legitimate interests, where our requirements to process the data is overridden by the rights of the individual concerned; or for the purposes of direct marketing; or for processing for purposes of scientific / historical research and statistics, unless this is necessary for the performance of a public interest task..

Our use of cookies

By using our websites, you are agreeing to the use of cookies as described. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our websites use the following cookies: DSID, IDE, XSRF-TOKEN, hs, svSession, userType, wixClient, wixLanguage, wixSession2

We use cookies for a number of reasons:

For statistical purposes to track how many individual unique users we have and how often they visit our websites. We collect data that lists which of our pages are most frequently visited and by which types of users and from which countries.

Our emails may contain a single "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for determining which of our emails are more interesting to users in order to improve the content of our emails over time.

We use third parties, including Google Analytics, to collect anonymous user information. To learn more about how to we use a third party service to collect and use information click here https://support.google.com/analytics/answer/6004245

The websites contains links to other websites that are not under the control of and are not maintained by Freebird Sign Services. We are not responsible for the content or reliability of the linked websites. Freebird Sign Services provides these links for your convenience only but does not endorse the material on these sites. When you visit one of these pages you may be sent cookies from these websites. We have no control over the settings of these cookies. If cookies concern you, we would recommend you check the third-party websites for more information about their cookies and how to manage them.

You can turn cookies off but please remember that if you do choose to disable cookies, you may find that certain sections of our websites do not work properly. You will, however, still be able to view the site.

For more information about cookies and managing them, including how to turn them off please visit http://www.allaboutcookies.org/

Measuring website usage (Google analytics)

We use Google Analytics to collect information about how people use our websites. We do this to make sure they are meeting the users' needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. They do not collect or store your personal information (e.g. name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to keith@freebirdsigns.com or by post to:

Freebird Sign Services
4, Queens Road
Banbury
Oxfordshire
OX16 0EB

This privacy policy applies to all our websites on the following domains and subdomains:

This privacy policy was last updated on 10th May 2021

Privacy Policy

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